What Is Your Return Policy?

IMPORTANT: Please carefully consider your purchase before confirming your order at TenDecades.com. As a matter of strictly enforced company policy, if food substances come into contact with the non-defective appliance(s) you purchase, in other words, if you USE the product(s) (even once), we will not accept your return and refund your purchase price, nor will any related shipping charges be reimbursed with regards to your order. Also, please keep all original packing material and documentation in the unlikely event that your merchandise is defective and/or requires warranty-related repair/replacement by the manufacturer.

Before returning any product, you must obtain a Return Authorization (RA) number. Return merchandise can not be accepted without an RA number. Please have the following information ready when calling for an RA number: customer name, purchase order number, item name and number, and the nature of the problem.

All unused products that are received defective or damaged in shipping will be accepted by TenDecades for credit, exchange, or replacement at TenDecades' discretion within 30 days from the date of purchase. All other merchandise defects will be the sole responsibility of the manufacturer and stipulations contained within the manufacturer's warranty will apply (see your Manufacturer's Warranty for contact information).

Some non-defective, unused products may be returned for credit or exchange. Those returns authorized by TenDecades are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of purchase.

All approved return merchandise must be returned within 30 days from the date of purchase, complete and in resaleable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer. 

TenDecades reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.

How Secure Is Your Site?

Your security is very important to us. TenDecades.com uses Secure Sockets Layer (SSL) encryption to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. TenDecades.com does not allow any transactions that do not occur on a secure connection.

What Are Your Shipping Rates?

Free Shipping. All orders with delivery destinations within the Continental United States qualify for FREE FedEx or UPS Ground shipping. Additional shipping charges apply for faster shipping methods (Second Day or Next Day Air); delivery to Alaska, Hawaii, US Territories, and military addresses (AP, AE, AF, etc.); as well as delivery to international destinations. Occasionally, shipping rates will be calculated incorrectly by our automated system, in which case an error message should be displayed during checkout. In the unlikely event that this occurs, you will be contacted by a Customer Care Representative with the correct shipping charges for your order.

Order Deadlines. Typically, orders placed by noon in your time zone, Mon-Fri (excluding holidays), will process and ship on that same day. Orders placed after noon in your time zone will typically process and ship on the next business day.

Delivery Time. FedEx Ground delivery may take up to seven to nine (7-9) business days but typically occurs within three to five (3-5) business days or less, depending upon your location. Guaranteed 2nd Day Air delivery takes two (2) business days from the time of shipment (see Order Deadlines), and FedEx does not count the "pick-up day." Guaranteed Next Day Air delivery takes one (1) business day from the time of shipment (see Order Deadlines), and again, FedEx does not count the "pick-up day." Business days are Monday through Friday, excluding holidays.

Special Circumstances. Despite seasonal increases in shipping volume, we will do our best to ensure that your merchandise is shipped no later than the next (and usually the same) business day as you submit your order (see Order Deadlines). Upon shipment, Fedex Holiday Transit Times may apply (see FedEx.com for general information).

A back-order notification will be sent on any item that is not in stock.

We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, US Territories, military addresses (AP, AE, AF, etc.), or international delivery destinations. Due to variability in current rates, the shipping courier for international orders will be selected at TenDecades' discretion.

Will Sales Tax Apply to My Order?

Sales tax must be added to orders shipped to destinations within the state of North Carolina only. We are not required to collect sales tax on shipments outside of North Carolina.

Can I Send a Money Order?

We would be pleased to accept your money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (North Carolina only) by entering your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us (toll free) at 1-888-9579808 (9am-5pm EST, Mon-Fri) to obtain a grand total for your money order.

Please make your money order payable to Artizon, LLC (our parent company), including your full name, shipping address, and telephone number and send to:

TenDecades.com
A Division of Artizon, LLC
8311 Brier Creek Parkway
Suite 105-239
Raleigh, NC 27617

Terms of Use

TenDecades hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. This disclaimer by TenDecades in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by TenDecades until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, TenDecades reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. TenDecades is not responsible for manufacturer price changes, which may occur at any time without notice.